aci 365 Privacy Policy

aci 365 is fully aware of and committed to the privacy of its users. This Privacy Policy ("Policy") explains how we collect, use, store, and disclose your information. It is important that you read this policy in full before you begin using the site.

Our Terms and Conditions contain information that complements this privacy policy, and reading them together will give you a complete picture of the overall agreement.

aci 365 collects only the information necessary for the proper operation of the platform's services. We may collect the following types of information:

1.1 Personal Identification Information

• Full name, date of birth, and nationality
• Relevant details from a valid national ID card or passport
• Correspondence address and mobile number
• Email address

1.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment information made via bKash, Nagad, Rocket, or bank transfer (full account numbers are not stored)
• Transaction time, amount, and status

1.3 Device and Technical Information

• IP address and device type
• Browser name and operating system
• Site access times and activity logs
• Cookies and session data

1.4 Gaming Activity Information

• Betting and gaming history
• Bonus claim and usage records
• VIP points and cashback records

aci 365 collects user information only for specific and legitimate purposes. We use your information for the following:

2.1 Account Management

Your personal information is used to complete the registration process, verify user identity, and ensure account security.

2.2 Financial Transaction Processing

Financial information is used to correctly process deposit and withdrawal requests, prevent fraud, and comply with anti-money laundering (AML) regulations.

2.3 Customer Support

Your contact information is used to provide support in Bengali and English via 24/7 live chat and email. Keeping a history of issues makes future support more effective.

2.4 Technical Improvement and Security

Device and technical information is analysed to improve site performance, identify cyber threats, and keep the platform secure.

2.5 Marketing and Communications

With your prior consent, your contact information may be used to inform you about relevant promotions, bonus offers, and site updates. You may withdraw this consent at any time.

aci 365 does not disclose your personal information to any outside party except in the limited circumstances described below:

3.1 Service Provider Partners

We work with certain trusted third-party service providers for payment processing, technology infrastructure, and game supply. These organisations receive only the information necessary to perform their designated services and are bound by strict confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed in compliance with lawful requests from law enforcement agencies or court orders. This includes requests related to investigations into money laundering, fraud, or other financial crimes.

3.3 Business Restructuring

If there is a change in the ownership or structure of aci 365's business, user information may be transferred to the new owning entity. Affected users will be notified in due course should such a change occur.

To ensure the security of your information, aci 365 employs technical and organisational measures that meet international standards. The key components of our security framework are:

• SSL/TLS Encryption: All connections on the site are secured by SSL technology, which prevents third-party access during data transmission.
• Data Encryption: Strong encryption technology is used when storing sensitive information.
• Access Control: Only authorised personnel may access designated user information.
• Security Monitoring: Round-the-clock system monitoring runs to detect suspicious activity.
• Regular Audits: Regular internal and external audits are conducted to verify the effectiveness of security measures.

Alongside technical safeguards, users' own vigilance is also important. You are advised not to share your account password with anyone and to always log in from a secure connection.

aci 365 uses cookies and similar tracking technologies for the proper operation of the site. Cookies are small data files stored in your browser that enhance the site's functionality.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and keeping core site features active. Disabling them will prevent the site from functioning correctly.

5.2 Analytics Cookies

These cookies are used to analyse patterns of site usage and improve the user experience. Information collected from these cookies is used for statistical purposes and does not directly identify any individual.

5.3 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, please note that disabling essential cookies may cause difficulty using certain services.

aci 365 retains user information for as long as the account remains active. Some information is kept for a specific period even after an account is closed:

• Financial Records: Retained for the period required under anti-money laundering regulations.
• Customer Support History: Kept for a reasonable period for the resolution of potential disputes.
• Technical Logs: Retained for a limited time for security review purposes.
• Marketing Consent Records: Kept for a specified period as legal evidence even after consent is withdrawn.

Once the retention period has expired, information is securely deleted or anonymised in a way that makes it impossible to identify any individual from it.

Every user of aci 365 has the following rights regarding their own information:

7.1 Right to Access

You may request to know what type of information we hold about you. We will respond within a set timeframe once we have confirmed your verifiable identity.

7.2 Right to Rectification

If there is incorrect or incomplete information in your account, you may request a correction. Information will be updated where relevant.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may be required by law to be retained for a specified period.

7.4 Right to Restriction of Processing

In some cases you may request that restrictions be placed on the processing of your information. This right applies in particular where there is a dispute about the accuracy of the information or where there is concern about unlawful processing.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can stop them at any time via your account settings or by contacting our support team directly.

aci 365's Responsible Gaming Policy also contains detailed information about your right to set gaming limits and temporarily suspend your account.

aci 365 strictly prohibits account registration for anyone under the age of 21. We do not knowingly collect information from minors. If it is suspected or confirmed that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has opened an account on our platform, please notify our customer support immediately — we will take prompt action.

The aci 365 platform contains content from various game providers (including Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others). These providers may have their own privacy policies that differ from ours.

We are not responsible for the data protection practices of third-party service providers. However, we only work with providers that are able to meet our standards for data protection.

aci 365 reserves the right to update this privacy policy as needed. For significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified by email of significant changes.
• Continued use of the site after the updated policy is published will be considered acceptance of the new policy.

You are advised to visit this page regularly. To learn more about us, see our About Us page, which contains detailed information about aci 365's operations and values.

11.1 Applicable Law

This privacy policy is governed by applicable law. In the event of any dispute or ambiguity, the Bengali version of the policy shall be considered final.

11.2 Severability

If any part of this policy is found to be unenforceable or invalid, the remaining parts will continue in full force and effect.

11.3 Entire Agreement

This privacy policy, read together with our Terms and Conditions, constitutes the entire agreement between aci 365 and the user regarding data protection.